Rapid Growth

This unique credit card processing company was launched by Jeff Brodsly in 2008 and has since grown into one of the nation’s most prestigious credit card processing companies. Their success landed them at #800 on Inc. Magazine’s list of the Fastest Growing Companies in America. Since the initial launch in 2008, Chosen Payments has grown to include multiple offices in Utah, Michigan, Kansas, Arizona and Georgia. The success of the company helped them land the 6000-member National Hot Rod Association. Through innovation, Chosen Payments has successfully claimed the title of the most trusted financial service provider in the payments industry operating on a premise of collective success and finding loyal partnerships such as the NHRA. The approach to enter niche vertical markets and offer competitive pricing was not only innovative but a successful decision allowing Chosen Payments to get to know the industries served and their respective challenges. Chosen Payments sponsors industry trade shows and events as well as serving on their association boards and sharing expertise. As a result, most new clients come from word-of-mouth referrals.

The Foundation Premise

The company was founded with merchants in mind and building trust among those clients was a first priority. Brodsly coined the motto, Your Partner in Success as a meaningful phrase for which merchants would be treated. The motto doesn’t simply apply to being “partners” with the thousands of merchants processing credit cards with Chosen Payments but also to the 150+ employees of Chosen Payments who are treated as partners rather than employees. Brodsly was quick to recognize that merchants want and need to conduct business from anywhere, at any time. This led Chosen Payments to design a custom mobile application that allows merchants to manage their business from a smartphone. The Chosen Payments mobile app allows merchants to access a birds-eye view into the daily, weekly, monthly transactions processed, as well as processing transactions and communicating with Chosen Payments for support. This is just merely one technology solution setting Chosen Payments apart from the competition. 

Embracing Technology

As a visionary, Brodsly embraces technology and delivers unique solutions and services to merchants that push the company to the front of the pack in the credit card processing space. Offerings include customized point-of-sale integration, offering their own gateway integration, software development kits, contactless payment solutions, gift card and loyalty programs. In addition to their mobile app, an easy-to-use desktop dashboard allows merchants to view submissions, view and address chargebacks and monitor refunds and credits leaving their bank account. Utilizing automation tools like ZoHo and Monday.com the process of staying in touch with merchants and their respective trade associations has been streamlined to maintain constant communications and avoid having things fall through the cracks. They use this same technology to promote their attendance at industry trade shows where account reps meet face-to-face with their merchants. 

A Duty of Care

Chosen Payments service ethics involve integrity, meticulous care, attention to detail as well as transparency while processing transactions. The company offers distinctive client-servicing etiquette and a hands-on approach whether taking customer queries or troubleshooting a matter from their 24/7 Call Center. Brodsly strongly believes in building meaningful relationships and providing integrated payment solutions through technological advancement and innovative work culture. By coordinating with various POS vendors and brainstorming with software companies, Chosen Payments is able to combine the back-end enterprise system with a front-end point of sale system allowing merchants to use a single tool for managing all sorts of payments by using direct software integration or third-party gateways. Chosen Payments also offers merchant cash advance loans and ACH/check processing services. Sponsorship of industry trade shows and events is another way of showing care for industry association partnerships.

An Award-Winning Company

Chosen Payments consistently receives recognition from both within the credit card processing space as well as from industry trade associations who endorse and partner with them to offer great membership savings. The rapid growth of Chosen Payments combined with the delivery of high-end technology solutions has drawn much interest in the company and resulted in many magazine articles featuring their success as well as being featured on FOX and CBS News. Chosen Payments holds board seats on seven different vertical industry trade associations in a nod to the business expertise that Brodsly and his team lend to non-profit associations. The company was included as a Top 10 Solution Provider by Aspioneer Magazine, Top 10 Credit Card Processors by Retail CIO Magazine, #1 Credit Card processor in America by Mirror Review Magazine and ranked #33 on a list of the fastest growing privately held companies in the Los Angeles area. Brodsly has also been named one of the Top 40 Executives Under Forty in the merchant services industry by Discover Card. Brodsly attributes the success of Chosen Payments to its commitment to innovation and technology and the company’s dedication to merchants that extends far beyond simply processing credit cards for them.

Because of their innovative processes, Chosen Payments has been recognized year after year by First Data, the world’s largest credit card processor with inclusion in the President’s Club. 

Choosing to be Chosen

Choosing a credit card processor can be a challenging task. Every business looks for a merchant services provider to not only process credit cards but also provide essential support in terms of proactive customer service, troubleshooting, chargeback assistance and representation and of course having a competitive fee structure. Since the increased use of credit and debit cards perpetuated by the COVID-19 pandemic and stay-at-home-shoppers, the necessity for a competitive merchant service provider is an important decision. Fees associated with credit card processing eat into the overall profit with processing fees, statement fees, compliance fees and many other miscellaneous charges that merchants falsely believe everyone pays the same. Being innovative means understanding a merchant’s unique business needs, how they accept credit cards such as with a terminal, online website or mobile apps. These acceptance methods directly affect the fees a merchant pays. Chosen Payments provides lots of merchant education through a weekly blog, a monthly newsletter and contributions of educational material to the trade associations they serve to share with members.

The Future Looks Bright

Despite being in the midst of pandemic, Chosen Payments plans to continue to carefully expand its services into selected vertical markets and continue opening new offices across the country to facilitate personal interaction with clients on a regional and even local basis. The company recently opened a new office in Grand Rapids. Chosen Payments is all set for the next level of play at competitively low costs.

For more information about Chosen Payments, visit www.chosenpayments.com