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In an industry where outdated systems cost billions and stifle progress, Big Ticket is rewriting the rules. Founded in 2020 and headquartered in Atlanta, with an office in London, Big Ticket, Inc. is creating the first neutral digital infrastructure that connects clients, brokers, and insurers — fundamentally reshaping the $2 trillion global commercial insurance market from the inside out.
At the helm are Rob Bartlett (Co-Founder & CEO), Ken Fraser (Co-Founder and President),and Tim Bird (Co-Founder and Product/Operations), three seasoned leaders with deep industry expertise. Their mission is clear: eliminate inefficiencies, protect sensitive data, and drive a true digital transformation that empowers every player in the insurance value chain.
The commercial insurance sector has long been burdened by inefficiency, data insecurity, and fragmentation. Year after year, organizations spend up to nine months manually gathering renewal data, a painstaking process that drains time, money, and energy — costing the global industry an estimated $25 billion annually. On top of that, the sensitive information companies share during renewals is often left exposed to cyber threats, creating unnecessary risk.
Big Ticket’s breakthrough? Instead of adding another tool into the cluttered mix of isolated platforms, they built something far more ambitious — the industry’s first shared, neutral, digital infrastructure. Their platform streamlines and secures the entire renewal process, accelerating it by up to 90%, boosting data completeness from 33% to as high as 90%, and giving clients full ownership and control of their sensitive data with bank-grade security protocols.
“We’re not just offering a better mousetrap — we’re providing the digital rails that connect the entire ecosystem,” says Bartlett.
The spark for Big Ticket came from looking outside of insurance.
Industries like banking and payments have flourished by building shared digital infrastructure — think of SWIFT’s role in global banking or Mastercard’s ability to securely connect millions of merchants and consumers worldwide. Yet, insurance — despite being equally global and critical — remained trapped in outdated, disconnected workflows.
“Other sectors didn’t move forward by working in isolation — they evolved by building networks that connected everyone,” Fraser explains. “We realized insurance needed the same kind of neutral, secure backbone to move from spreadsheets and emails into a truly digital age.”
What started as a focused effort to fix the broken renewal process has grown into something much more powerful: a movement toward a connected, transparent, and collaborative future for commercial insurance.
The world is changing — and so are the expectations facing commercial insurance leaders.
Today’s clients demand faster, simpler, more digital experiences. Operational pressures are mounting, forcing companies to cut costs without sacrificing service quality. And a new generation of insurance professionals — digital natives — expect modern, intuitive tools, not endless spreadsheets and manual processes.
Forward-looking organizations realize that winning the future won’t come from clinging to internal legacy systems alone. The real competitive edge will come from shared infrastructure — digital highways that connect clients, brokers, and insurers seamlessly.
Big Ticket empowers brokers to create dynamic marketplaces, connecting client risks with insurer appetites faster, with fewer errors and less cost. By leveling the playing field, Big Ticket is helping shift competition from who has the flashiest tech to who delivers the greatest value.
In a world flooded with standalone solutions and “yet another platform” fatigue, Big Ticket stands out for its commitment to integration, not disruption.
Rather than forcing organizations to rip and replace their legacy systems — an expensive and risky proposition — Big Ticket acts as the connective tissue, enabling over 50 disparate systems to communicate during a typical property renewal.
“Insurance professionals don’t want another system they have to log into and manage,” Bartlett says. “They want to work smarter across the tools they already use — and that’s exactly what we enable.”
By reducing manual processes and eliminating redundant tasks, Big Ticket helps companies free up their best talent to focus on what matters most: understanding risk, advising clients, and driving better business outcomes.
Fragmentation has long been one of commercial insurance’s biggest vulnerabilities. Different systems, endless spreadsheets, and multiple versions of critical data have all contributed to confusion, delays, and heightened risk. Big Ticket’s unified platform completely flips that script. By creating a single, secure source of truth for exposure data — accessible only through carefully controlled permissions — it ensures that everyone involved, from clients to brokers to underwriters and other third-party providers, works from the same high-quality data set.
The impact is immediate and far-reaching. Redundant work is eliminated, allowing teams to operate more efficiently. Data errors, once a major obstacle, plummet as accuracy becomes the new standard. Transparency across all parties improves dramatically, paving the way for faster and more precise underwriting decisions. As more players join the platform, network effects kick in, multiplying value across the entire industry and accelerating the shift toward a smarter, more connected insurance ecosystem.
The transformative power of Big Ticket is perhaps best illustrated through the story of a CFO who had been managing her company’s property renewals manually for more than two decades. Each year, her team spent six exhausting weeks chasing down data, compiling spreadsheets, and struggling to create a complete picture of the company’s exposures — only to end up with about 35% data completeness.
After adopting Big Ticket, everything changed. Data completeness skyrocketed to over 90%, drastically improving the quality of their submissions. The preparation time, which once consumed six weeks, shrank to just six days, giving the team valuable time back. Most importantly, the nature of their work shifted. Freed from the burden of endless administrative tasks, they could finally focus on meaningful, strategic conversations about managing risk.
“That’s the power of real digital transformation,” says Fraser. “It’s not just about going faster — it’s about working smarter, being more strategic, and unlocking new levels of business value.”
Big Ticket also addresses a growing but often overlooked pain point: platform fatigue.
In today’s crowded digital landscape, professionals are overwhelmed by the sheer number of systems they must manage — and too often, these systems create more friction than they solve.
Big Ticket takes a different approach.
By connecting and enhancing existing tools rather than replacing them, it reduces complexity, streamlines workflows, and gives professionals their most precious resource back: time.
“By eliminating friction instead of creating it, we’re not just improving processes — we’re improving people’s daily work lives,” Bartlett emphasizes. “And that’s how you attract and keep the best talent.”
Several myths have long slowed innovation in insurance.
One is that meaningful digital transformation requires tearing out and replacing all legacy systems — a costly, time-consuming, and high-risk strategy.
Big Ticket proves otherwise.
Their model shows that by connecting and enhancing existing systems, companies can achieve massive gains in efficiency, security, and data quality — without disruptive overhauls.
Another myth is that data quality improvements are necessarily slow and incremental. Big Ticket shatters that notion too, driving dramatic leaps in data completeness and accuracy in just a single renewal cycle, with profound downstream impacts on underwriting, pricing, and capacity planning.
The journey to build Big Ticket wasn’t easy.
The commercial insurance sector’s natural resistance to change meant that success required laser focus — specifically, solving a pain point so acute that it demanded attention: the broken renewal process.
Launching in the middle of a global pandemic added another layer of difficulty, as traditional relationship-building and sales channels were disrupted. But the pandemic also highlighted the urgent need for better digital solutions — a need Big Ticket was uniquely positioned to meet.
Strategic partnerships, including with associations like Airmic, and the establishment of a Global Advisory Board that includes major insurers and brokers alike, have kept Big Ticket closely attuned to the industry’s real-world needs, helping them build momentum even in challenging times.
Big Ticket’s vision doesn’t stop at property renewals.
Later this year, the platform will expand into casualty lines, broadening its impact and enabling even greater exposure management across different types of commercial insurance risks.
And perhaps most exciting of all, Big Ticket is partnering with Mastercard to build the first-ever global clearinghouse for insurance premiums and claims payments.
Today, cross-border insurance payments are notoriously slow, expensive, and complex — often taking weeks or even months to settle. By combining digitized exposure data with Mastercard’s real-time payment technology, Big Ticket aims to simplify and accelerate settlements dramatically, delivering new levels of efficiency and trust to multinational insurance programs.
By removing friction across both data and payments, Big Ticket is not just upgrading commercial insurance — it’s reinventing it for the future.
Company Description:
Big Ticket, Inc. is transforming the $2 trillion commercial insurance industry by building the first neutral digital infrastructure that seamlessly connects clients, brokers, and insurers. Their platform replaces inefficient, manual processes with secure, integrated digital solutions — saving time, improving data quality, and driving true industry-wide innovation.
Pull Quote:
“We’re not just improving processes — we’re building the digital backbone for the future of commercial insurance.”
Company Name: Big Ticket, Inc.
Founding Year: 2020
Office Locations: Atlanta, US (Headquarters) and London, UK
Official Website of the company: www.bigticketplatform.com
Name of the Featured Leaders: Rob Bartlett and Ken Fraser
Designation of the Leaders: Co-Founders (Rob Bartlett is CEO, Ken Fraser is President)
