First Line Software: Providing competitive advantages to our clients beyond custom software solutions

We can undoubtedly say that 2020 was a transformative year. Last year every industry underwent an unexpected digital transformation. Due to the outbreak of COVID-19, businesses worldwide temporarily ground to a halt. Consequently, many day-to-day operations migrated to digital platforms. The pandemic managed to accelerate inevitable digital transformations across a wide variety of disparate businesses. While the majority struggled to sustain operations in the ‘new normal’, companies like First Line Software flourished in this challenging environment. Being a custom software developer, First Line Software was equipped with the technical means and prior experience to work remotely with its clients and employees.

Businesses worldwide had to catch up to where the IT industry has been operating for quite some time. However, the unprecedented crisis managed to push the team of First Line Software to work efficiently from a variety of remote locations around the globe. Since they deliver services online, the team could swiftly adjust to doing the work from home. First Line was fortunate to not be severely economically impacted due to the pandemic. Thus, as a leading IT Company it was uniquely positioned to help guide other businesses in a wide variety of industries to a more rapid digital migration due to the pandemic.

A Premier IT Solution Provider

First Line Software is a leading provider of software engineering, software enablement, and digital transformation advisory services to clients across 6 continents. Headquartered in the US, First Line’s global staff comprises 750 technical experts that leverage agile technological excellence to efficiently deliver complex projects in various domains such as:

Content, Commerce and
Digital Experience
Healthcare Software
Engineering
Retail digitalization
Machine learning
Enterprise data management

First Line is an active member of the Object Management Group and the Industrial Internet Consortium. The company collaborates on establishing standards for technology, enterprise integration, and the Industrial Internet. Furthermore, as an Episerver-Optimizely Gold Partner, First Line provides implementation and customization services directly to clients and in cooperation with other Epi Partners.

First Line Software demonstrates corporate responsibility by addressing social and environmental issues that can benefit from its expertise in software development and digitalization. The team’s efforts and dedication have often been recognized with industry rankings and awards from top global and regional independent research agencies.

Solutions fulfilling futuristic goals

Since day one, the mission of the company has been to enable competitive advantages to its clients above and beyond creating custom software solutions. First Line Software is always working to create technologies that help its customers by taking a larger view of their future business goals and providing solutions that meet those goals through efficiencies and innovation. “However, none of this can be achieved without employing the best and brightest people for the task at hand,” said Nick Puntikov, Chairman and CEO at First Line Software.

Nick is a veteran entrepreneur and business executive with a proven track record in building and developing successful global technology organizations. Currently, as CEO of First Line Software, he oversees the operations of the company and guides the team. As a leader, he believes in giving creative freedom to the employees and trusts their decisions. As a result, employees at First Line take ownership of the projects they deliver.

A Diverse Portfolio on Innovative solutions

Nick’s roles and responsibilities include visualizing opportunities stemming from the markets and matching those opportunities with the right empowered people to get results. A prime example of this approach is demonstrated in the ongoing pandemic. With the advent of the public health crisis, the team of First Line was swift in recognizing the need for organizations and businesses to have a simple application that allows for COVID testing, tracing, and support. First Line introduced the Epass app which is straightforward and convenient to use and is now employed at various hospitals, restaurants, and other businesses that demanded an efficient scanning tool for employee and customer safety.

First Line offers a diverse portfolio of innovative solutions, and Epass is one example of the type of rapid deployment of solutions for organizations. This diverse portfolio of clients and projects is the companies’ strength as is the Fluent Agile Model to help organizations in their digital transformation processes. First Line also offers custom software development and provides bespoke solutions where standard, off-the-shelf software cannot compete.

Nick explains, “This diversity in our projects allows us to take the knowledge gained in one industry sector and creatively apply it to another to solve unique challenges.”

The Future of Customer Software Development

Acknowledging the current adoption of digital transformation, Nick believes that Machine Learning and Artificial Intelligence hold great promise and a growing interest from customers. The advancements in data science have pushed the technology and adoption of ML, which can be used in many applications such as natural language processing, cybersecurity, infrastructure management, healthcare decision support, training, education, and more. To stay abreast of the trend, First Line Software has built business savvy and ML advanced engineering teams to create new business processes, and have incorporated methodologies to establish its expertise in Artificial Intelligence and Machine Learning. “I’m particularly excited for what the near-future of custom software development will look like,” concludes Nick.