One of the most common challenges in the real estate industry is poor customer service. To address this pain point,1836 Property Management has implemented a series of measures to ensure prompt and personalized assistance to its clients. For starters, the company responds to clients within a timeframe of just one business day, which saves customers the headache of having to go through unnecessary delays. Next is human connection. 1836 Property Management clearly understands the impact of human connections in business and that’s why it prefers calls and video meetings over other forms of interaction with the client.

Furthermore, to attend to queries and complaints quickly and effectively, the company is currently developing a live chat feature manned by dedicated staff, heralding a new age of real-time support and interaction. Speaking about this, Matthew Leschber, Founder and Broker at 1836 Property Management says, “We are trying to move away from emails and toward chats for faster responses and better service. Then create tickets for anything that can’t be quickly answered so we can track and improve performance as well as assess problems that may repeat, and correct the source of any challenges.” The company’s proprietary internal ticketing system provides the ability to monitor responsiveness and remove any repetitive challenges customers could encounter.

Transparency and Accountability

Transparency is a critical factor in effective property management, yet it remains elusive in many instances. Investors struggle often to quantify the performance of their investments, relying on outdated reporting methods that fail to provide real-time insights.

In response to this bottleneck, 1836 Property Management has developed REIMonitor, a revolutionary software that offers real-time reporting on property performance. Unlike traditional reporting methods, REIMonitor provides investors with unparalleled visibility into key metrics, enabling them to make informed decisions with confidence. This is the first-ever software to deliver automated reports to clients periodically to monitor/ensure the performance of their investments. “We are one of only a few companies in the nation that can quantify our performance,” says Matthew. “REIMonitor is now in beta testing with other property management companies around the nation in places like New Jersey and Alabama.”

By leveraging automated reporting and data-driven analytics, 1836 Property Management ensures accountability and transparency at each stage of the property management process. Through the platform, Investors can access detailed and comprehensive reports on maintenance, leasing, finances, investment performance, and more, thereby empowering them to optimize their portfolios for maximum returns.

Streamlining Leasing and Enhanced Returns

Efficient leasing processes are essential for maximizing returns on investment properties. However, the leasing process is often fraught with inefficiencies and complexities, leading to missed opportunities, delays, and more expenses.

1836 Property Management streamlines the leasing process through a combination of proprietary software and meticulous planning. With over 100 steps involved in transitioning properties from vacant to occupied status, the company ensures a seamless and error-free leasing experience for property owners and tenants alike.

By leveraging data-driven analytics, 1836 identifies income-producing properties with precision, enabling investors to capitalize on lucrative opportunities. With a focus on efficiency and accuracy, the company minimizes vacancies and maximizes rental income, driving superior returns for its clients.

The Momentum of Strategic Partnerships 

Collaboration is a key driver of success in the real estate industry, and 1836 Property Management clearly understands the importance of strategic partnerships. By forging alliances with local real estate agents, lenders, and vendors, the company unlocks synergies that drive optimal outcomes for investors.

While real estate agents excel at locating properties and negotiating deals, 1836 Property Management specializes in leasing and property management. By aligning their respective strengths, these partnerships deliver a comprehensive suite of services that maximize returns and minimize hassle for investors. “Therefore, partnering with local and experienced real agents to handle the buying and selling process, if and when it comes time, allows us to deliver a better full-service experience for investors,” explains Matthew.

Notably, 1836 Property Management uses cutting-edge Internal systems integration, which enables it to automate, monitor performance, keep clients better informed, and deliver customer interactivity. Some of the systems include Podio, Monday, REI Monitor, Assessment Archive and an API with Buildium. 

Besides the technical front, the company also conducts events, outreach, open houses, and tailgating in collaboration with local vendors, lenders, agents, and title companies to enhance local relationships and focus on developing those to ultimately deliver better client experiences.

The future looks bright for 1836 Property Management as it continues to deliver stellar products and continuously refine its processes and strategies. The products stacked up in the pipeline for release in the upcoming months are a testament to that statement. From automating maintenance processes to automating onboarding document signing and streamlining application processing, 1836PM is committed to staying ahead of the curve and delivering unparalleled value to its clients. By embracing innovation and leveraging technology, the company is redefining the future of real estate management, one property at a time.

Pull quote: Therefore, partnering with local and experienced real agents to handle the buying and selling process, if and when it comes time, allows us to deliver a better full-service experience for investors.

Description of the company: 1836 Property Management is a leader in the greater Austin, Texas real estate and property management industry. The company helps clients reach their real estate investment goals and garner peace of mind through the process. The company’s integrated systems puts clients on a technology-driven path to transformative real estate investing with real-time performance reporting, data-driven analytics, and concierge property management services. 

Company Name: 1836 Property Management 

Founding Year: 2007 

Office Locations: Austin Texas – Katy, Texas coming Q3 2024 

Official Website of the company: www.1836propertymanagement.com 

Name of the Featured Leader: Matthew Leschber 

Designation of the Leader: Founder and Broker