Demand for mental health care services has skyrocketed in the past couple of years. More people are reaching out for help as telehealth increases access to care, insurance companies increase coverage and there is a reduction in stigma.
Amidst this surge in demand, the mental health field is going through a significant change. Patient-centric care delivered by provider-owned groups or individual therapists in private practice is being replaced by profit-driven tech platforms. Some of these platforms are testing AI chat bots to replace therapists, using Bachelor’s level coaches, selling patient data, and using questionable prescribing practices.
Silver Lake Psychology stands out with its patient-centric approach.
Silver Lake Psychology is a provider led company that puts the provider and patient needs first. Silver Lake Psychology is not a patient mill. Patients and therapists are carefully matched, based on a proprietary set of questions designed by Dr. Engler. The program is based on studying years of research about therapy outcomes and the prinicples of feedback informed care.
Silver Lake Psychology is the brainchild of Dr. Brandy Engler, a renowned author and psychologist, who is the founder and CEO of the organization. Dr. Engler published two books, wrote numerous articles and also appeared on several popular television shows before starting her own group-practice in Los Angeles. Silver Lake Psychology, established in 2016, specializes in providing high-quality care to adults, couples, teens and children.
Silver Lake Psychology is a woman-owned business with an all-woman leadership team, which has grown incredibly quickly and provides an extensive mental healthcare network covering four states. Dr. Engler had a vision for a company culture built on her relationship expertise; one that infuses empathy into every interaction from the intake team to the billing team. Her goal is to empower the patient-voice in their treatment. At Silver Lake Psychology, new clients are greeted warmly, their stories are heard with patience and the team systematically checks in on the client experience— a process known as Feedback Informed Care.
Initially, Dr. Engler provided therapy sessions in the evening and took calls from prospective clients during the day. She engaged in deep listening to the community and became aware of the obstacles people face when trying to find a therapist. Clients reported not being able to find therapists who take insurance, very high self-pay prices and a lack of response to emails and phone calls. As a result of this experience, Dr. Engler launched her mission of access to high-quality affordable care. She decided to take insurance, set lower self-pay rates and make sure that all phone calls were answered.
Today, Silver Lake Psychology is associated with numerous hospitals and universities. It offers a diverse network of therapists, 120 different therapy specialties and offers mental health care services in multiple languages.
In contrast to the trend of establishing high-end exclusive practices, Dr. Engler established a mental health care practice designed to be inclusive. She brings the boutique-therapy experience, full of well-trained and highly experienced therapists in a fashionable office, to all. Silver Lake Psychology quickly became successful by recruiting a wide range of therapists to join her team, providing evidence-based care and accepted insurance. Silver Lake Psychology today serves a wide variety of clients, from celebrities to low-income individuals.
As the company scales, Dr. Engler is focused on maintaining the relationship-centered culture. Dr. Engler believes that the reason for the success of Silver Lake Psychology lies in the emphasis on listening to the needs of patients, the community and the providers. The company forms small teams that continue to provide the comfortable and easy atmosphere that Silver Lake Psychology has provided so far.
Silver Lake Psychology is a comprehensive psychology healthcare provider. The company has offices in eight different locations across the United States, including in Los Angeles, San Diego, San Francisco, Orange County, Washington DC, Sacramento, Denver and Nashville.
Company Name: Silver Lake Psychology
Founded in: 2016
Company Leader: Dr. Brandy Engler, Psychologist/Author (Founder & CEO)
Company Location: Los Angeles, San Francisco, San Diego, Sacramento, Orange County,
Nashville, Denver, Washington DC
Company Website: www.silverlakepsychology.com
Dr. Engler is renowned as the co-author of “The Men on My Couch” and “The Women on My Couch”, published in 2013 and 2016, respectively. She has also written articles for popular publications, including the Huffington Post, Psychology Tomorrow and xo Jane, while she is also a monthly contributor to Men’s Health and Women’s Health magazine. Additionally, many popular publications have also featured articles on Dr. Engler and her excellent work, including Cosmopolitan magazine and The New York Post. Besides this, Dr. Engler has also been featured as a psychology expert in Glamour, Redbook, Buzzfeed, Madame Figaro, The Good Men Project, Playboy radio, Cosmopolitan, Women’s Health, Men’s Health, Yahoo Health, Vanity Fair Italia and Ladyluxe magazines.