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April 30, 2024
After introducing central billing technology in 2015 and PayPal as a payment option in 2017, the focus has shifted to sustainability and the environment. ehotel’s blog lists the most important sustainability seals in the hotel industry so that customers can make sure hotels meet their ecological requirements when they book. The information can also serve as an incentive for less environmentally conscious customers to consider their carbon footprint when making a booking. Recently we added a new filter to help our bookers personalize even more their search results and get directly the sustainable hotels displayed. ehotel® partnered with certification bodies such as GreenSign, Green Key, Green Globe, Travelife, Certified Green Hotel, EU Ecolab, Tourcert, or EMAS-EU2.
ehotel® has launched recently an additional tool called Rate Manager, which is a self-service tool that helps to audit the self-negotiated contract rates. All negotiated rates are documented in the Rate Manager. The Rate Manager checks the actual availability of the contract rates and all attached items such as breakfast and cancellation policies. This tool enables the monitoring of any discrepancies based on what has been negotiated with preferred hotels.
Always seeking to deliver the best value to its customers, ehotel® addresses the needs and tailors its solutions not only for large but small and medium-sized companies as well. Apart from fairness and transparency, the focus is on personal service for our customers,” says CEO Fritz Zerweck who emphasizes the human factor once again: “This is not just about the pure optimization of technologies, but about business travelers with all their needs and constraints.”
ehotel® has been on the right track for 20 years. The company’s success is validated by the many awards it has received. We are very happy about every single award,” says Fritz Zerweck, “especially if it confirms that there is high customer satisfaction.” In the past six months alone, ehotel® has been named the most customer-friendly app by Focus Money magazine, while the business magazine CEO Views nominated it as a Hot Brand of the Year. For its part, the US online and print magazine The Silicon Review said it was one of the 30 leading companies on which to keep an eye in 2020 and WirtschaftsWoche ranked ehotel® among the best service providers – ahead of all other hotel booking portals. Most recently, ServiceValue awarded ehotel® gold status. For the team, awards provide an incentive to continue delivering on its promises.
In the future, ehotel® will continue to work on closing the last small gaps in the process technology so that the full digital cycle is completed. “Not only are technological possibilities changing, but so is customer awareness,” explains Zerweck. “Individual trips, meetings, and conferences are increasingly being planned with respect for the environment and cashless payment has also become more important since the pandemic struck. Our solutions move with the times”. ehotel® has changed the dimension of the hotel industry with new and innovative services. To catch up with the swift pace of the growing industry, ehotel® focused on the pain areas, addressed them, and solved them in a creative way. This out of the box thinking, made ehotel® a pioneer, leader, and a successful example of its field. With a team of skilled professionals and under the resourceful guidance of Fritz Zerweck, ehotel® has a defined roadmap for the future to change the obsolete practices of the hotel industry and shift focus on more technology-driven services.
